Frequently Asked Questions (FAQ)
ZahidTech Solutions
📍 Office 24, Main Malakand Road
📞 03469358868
📧 Contact.vortexservices@gmail.com
What is ZahidTech Solutions?
ZahidTech Solutions is an IT services company dedicated to providing comprehensive technology solutions. Our expertise spans from system implementation and maintenance to custom software development and strategic consulting, helping businesses optimize their digital operations.
Where is ZahidTech Solutions located?
Our office is located at Office 24, Main Malakand Road.
How can I contact ZahidTech Solutions?
You can reach our team using the following contact information:
📞 03469358868
📧 Contact.vortexservices@gmail.com
What is the best way to request a quote or start a new project?
The best way is to send us an email at our official address with a brief overview of your project requirements or IT challenge. We will schedule a free initial consultation to discuss the scope.
Services and Expertise
What specific IT services does ZahidTech Solutions offer?
We categorize our offerings into three main areas:
- Managed IT Services (MIS): Ongoing support, maintenance, and monitoring of client systems, networks, and hardware.
- Software Development: Custom web, mobile, and enterprise application development tailored to unique business needs.
- IT Consulting: Strategic advisory services, security audits, and technology implementation planning.
What industry sectors do you serve?
We serve a diverse range of sectors, including small and medium enterprises (SMEs), retail, healthcare, education, and professional services, adapting our solutions to meet specific industry compliance requirements.
Can ZahidTech help my business transition to the cloud?
Yes. We specialize in guiding businesses through secure and efficient cloud migration processes, helping you select the right platform (e.g., Google Cloud, AWS, Azure) and managing the transfer of data and applications.
Do you offer emergency technical support?
Emergency support availability depends on the client’s service agreement. Customers subscribed to our Managed IT Service contracts receive guaranteed rapid response times, including after-hours support for critical issues, as defined in their SLA.
Engagement and Partnership
How do you determine the cost of a custom software project?
Project costs are calculated based on the complexity, required features, integration points, technology stack, and the estimated development time. We provide detailed, transparent quotations after a thorough discovery and scoping phase.
What is the standard payment structure for large development projects?
Typically, we utilize a milestone-based payment structure: an initial deposit (to commence work), subsequent payments tied to the completion of major milestones (e.g., design, beta launch), and a final payment upon project acceptance and delivery.
Who owns the intellectual property (IP) for custom solutions you develop?
For all custom software or unique digital assets developed specifically for a client, the client retains 100% of the intellectual property rights upon receiving the final payment and signing the project completion document.
How do you ensure data security during support sessions?
We use industry-standard, encrypted remote access tools that require your explicit permission for every session. All our staff adhere to strict confidentiality protocols, and sensitive credentials are handled only through secure, audited channels.
What happens after a project is finished?
Upon project completion, we provide comprehensive documentation, user training, and a defined warranty period (usually 30-90 days) to address any post-launch bugs or defects. Clients are then encouraged to transition to a Managed IT Service contract for long-term support.
Contacts for communication
📍 Office 24, Main Malakand Road
📞 03469358868
📧 Contact.vortexservices@gmail.com