Refund Policy
ZahidTech Solutions
📍 Office 24, Main Malakand Road
📞 03469358868
📧 Contact.vortexservices@gmail.com
As a service-based business, our refund policy addresses service non-performance, early cancellation, and service credits rather than physical product returns.
Managed IT Services (MIS) Fees
Monthly or annual subscription fees for Managed IT Services are non-refundable once the billing cycle has commenced. If service is canceled mid-cycle, the client retains access until the period ends.
Non-Refundable Deposits
Initial project deposits, setup fees, and fees for completed discovery or scoping phases (e.g., feasibility studies, architectural design) are non-refundable as they cover immediate, irreversible resource allocation and expert time.
Project Cancellation by Client
If a fixed-price project is terminated by the client before completion, the client will be invoiced for all work performed up to the cancellation date, calculated based on the completed project milestones or the accumulated Time & Materials rate, whichever is higher.
Service Credit for SLA Violation
Refunds are generally not cash-based but may be issued as service credits on the next month’s invoice if ZahidTech fails to meet the critical performance guarantees (e.g., system uptime, critical response time) explicitly defined in the Service Level Agreement (SLA).
Consulting Fees
Fees for completed consulting, auditing, or advisory services, where a final report or strategic document has been delivered to the client, are not eligible for a refund once the deliverable is accepted.
Client Non-Cooperation Exclusion
No refund or service credit will be provided if project delays or service failures are proven to be the result of the client’s failure to provide timely access, required information, or necessary authorizations.
Third-Party Software Costs
Costs incurred by ZahidTech for purchasing necessary third-party licenses, cloud hosting fees, or specialized tools on the client’s behalf are passed directly to the client and are non-refundable.
Refund Request Procedure
All requests must be submitted in writing via email to Contact.vortexservices@gmail.com, detailing the service, the amount, and the specific reason for the refund claim based on contractual terms.
Resolution Timeline
ZahidTech Solutions will acknowledge the refund request within 5 business days and aim to provide a final decision, based on contract review, within 20 business days.
Final Acceptance Policy
Once a custom software project has passed the User Acceptance Testing (UAT) phase and the client has signed the final acceptance document, all associated fees become non-refundable.
Contacts for communication
📍 Office 24, Main Malakand Road
📞 03469358868
📧 Contact.vortexservices@gmail.com